Where can I buy HBC products in the Philippines?
You can purchase HBC products through HBC physical stores nationwide, as well as online via Shopee, Lazada, TikTok Shop, and the official website.
Help Center
Frequently Asked Question
This is your guide that covers everything from product usage and ordering to retail, wholesale, and partnership inquiries, helping you get the information you need fast and easily.
General & Product Questions
What are HBC's best-selling products?
Popular products include Hortaleza M.D. skincare, HairMD treatments, and Seriously White body care, known for their affordability and effectiveness.
Are HBC products dermatologist-tested?
Yes, many of HBC’s in-house brands, especially Hortaleza M.D., are dermatologist-tested and formulated for safety and efficacy.
Are your products safe for sensitive skin?
Most products are designed to be gentle, but we recommend doing a patch test and reviewing ingredients before full use.
How do I know which product is right for me?
You can check product descriptions online, visit in-store for assistance, or follow HBC’s official social media pages for guides, tips, and recommendations.
Orders, Payments & Shipping
How do I order online from HBC?
Simply choose your products, add to cart, proceed to checkout, and enter your shipping details. Payment options will be shown before order confirmation.
What payment methods are accepted?
HBC supports Cash on Delivery (COD), credit/debit cards, e-wallets, and platform-specific payment methods depending on where you shop.
How long does delivery take?
Delivery typically takes 2–7 business days, depending on your location and the platform used.
Does HBC offer promos or discounts?
Yes, HBC regularly offers bundles, sale events, and exclusive online deals, especially during campaign periods.
Stores & Availability
Does HBC have physical stores?
Yes, HBC operates 180+ stores across the Philippines, located in major malls and retail areas.
Are all products available in stores and online?
Availability may vary. Some items or promos may be exclusive to online platforms or specific branches.
Business, Distribution & Partnerships
Does HBC offer wholesale or bulk purchasing?
For bulk orders or wholesale inquiries, businesses may contact HBC directly through their official channels for pricing and partnership options.
How can I become a distributor or reseller of HBC products?
You may reach out to HBC for distribution opportunities, especially if you are interested in retailing their in-house brands in your area.
Can I partner with HBC for business collaborations?
Yes, HBC is open to brand collaborations, retail partnerships, and marketing initiatives aligned with its product lines.
Does HBC support affiliate or online sellers?
HBC products are available on major e-commerce platforms, making them accessible for online resellers and affiliate sellers, depending on platform policies.
Investor & Brand Inquiries
Is HBC open to investors or business expansion opportunities?
HBC operates within a broader business ecosystem and continues to grow through retail expansion and product innovation. For formal inquiries, interested parties may contact the company directly.
What makes HBC a strong brand in the Philippines?
HBC combines affordability, accessibility, and trusted formulations, supported by a strong retail network and growing digital presence.
Returns, Support & Customer Care
Can I return or exchange products?
Return and exchange policies depend on the platform or store where the purchase was made. It’s best to check specific guidelines before purchasing.
How can I contact HBC customer support?
You can reach HBC through their official website, social media pages, or e-commerce platforms for assistance.
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